Ensuring guest satisfaction is at the heart of what every hotel manager does. A contented guest is the biggest win for any hotel manager. Here we discuss 12 things that every successful hotel managers do to ensure happy guests:
1. Speaking with the right tone at the reception
Reception is where the journey of the guests starts. Hotel managers insist on training the staff at the reception desk to speak with a positive and enthusiastic tone. IIHM is the best hotel management college in India that offers the best hotel management courses.
2. Training employees to remember guest name
Guests like the personal touch when they are greeted by their name throughout their time in the hotel. Efficient hotel managers make it a must for the employees to remember guest names.
3. Using foreign language to greet customers
Hotels with international clientele should greet customers in foreign languages. Efficient hotels managers insist in using foreign language when appropriate.
4. Luggage assistance
Offering luggage assistance to arriving guests is important. This is a must under the watch of an efficient hotel manager.
5. Creating personalised experiences
Successful hotel managers walk that extra mile to create personal experiences for their guests. Many managers have started creating selfie zones, with interesting backdrops to create memorable experiences for digitally savvy customers.
6. Extra care for the guests
Providing superior care to guests is what hotel managers focus on. They strive to provide extra care for the guest such as help them relieve their stress with introducing services like aromatherapy.
7. Expressing gratitude
Hotel managers know how expressing gratitude to customers make them feel special. They train associates to thank their guests throughout their stay.
8. Offering welcome drinks
Hotel managers do the best they can to make guests feel comfortable. Offering infused welcome drinks to guests is a great way to show affection and welcoming them.
9. Treating the guests’ pet right
Guests love it when their pets are treated with love and care. Considering guests’ pet a part of the family is one good way to have the customers talking about the hotel in a good way.
10. Recording guests’ preferences
Recording guests’ (especially repeat guests) preferences is a good way to treat them more personally each time they visit the hotel.
11. Regular clean-up of vacant rooms
Hotel managers ensure that the vacant rooms are regularly cleaned.
12. Recognising special events
A successful hotel under an efficient hotel manager hosts parties for special events such as guests’ birthdays and wedding anniversaries.
Pursue a rewarding career in the hospitality industry
The hospitality industry welcomes you with a bright and a rewarding career. Pursue a hotel management course at IIHM to prepare for the growing industry that awaits you. Learn more about us at http://iihm.ac.in/about/.