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12 Things that Every Efficient Hotel Manager Does

Ensuring guest satisfaction is at the heart of what every hotel manager does. A contented guest is the biggest win for any hotel manager. Here we discuss 12 things that every successful hotel managers do to ensure happy guests:

1. Speaking with the right tone at the reception

Reception is where the journey of the guests starts. Hotel managers insist on training the staff at the reception desk to speak with a positive and enthusiastic tone. IIHM is the best hotel management college in India that offers the best hotel management courses.

2. Training employees to remember guest name

Guests like the personal touch when they are greeted by their name throughout their time in the hotel. Efficient hotel managers make it a must for the employees to remember guest names.

3. Using foreign language to greet customers

Hotels with international clientele should greet customers in foreign languages. Efficient hotels managers insist in using foreign language when appropriate.

4. Luggage assistance

Offering luggage assistance to arriving guests is important. This is a must under the watch of an efficient hotel manager.

5. Creating personalised experiences

Successful hotel managers walk that extra mile to create personal experiences for their guests.  Many managers have started creating selfie zones, with interesting backdrops to create memorable experiences for digitally savvy customers.

6. Extra care for the guests

Providing superior care to guests is what hotel managers focus on. They strive to provide extra care for the guest such as help them relieve their stress with introducing services like aromatherapy.   

7. Expressing gratitude

Hotel managers know how expressing gratitude to customers make them feel special. They train associates to thank their guests throughout their stay.

8. Offering welcome drinks

Hotel managers do the best they can to make guests feel comfortable. Offering infused welcome drinks to guests is a great way to show affection and welcoming them.

9. Treating the guests’ pet right

Guests love it when their pets are treated with love and care. Considering guests’ pet a part of the family is one good way to have the customers talking about the hotel in a good way.

10. Recording guests’ preferences

Recording guests’ (especially repeat guests) preferences is a good way to treat them more personally each time they visit the hotel.

11. Regular clean-up of vacant rooms

Hotel managers ensure that the vacant rooms are regularly cleaned.

12. Recognising special events

A successful hotel under an efficient hotel manager hosts parties for special events such as guests’ birthdays and wedding anniversaries.

Pursue a rewarding career in the hospitality industry

The hospitality industry welcomes you with a bright and a rewarding career. Pursue a hotel management course at IIHM to prepare for the growing industry that awaits you. Learn more about us at http://iihm.ac.in/about/.

8 Facts on Hotel Restaurant Managers

It goes without saying that hotel restaurant managers have one of the most interesting jobs. Why? Read the facts below to know:

1. Prioritising customers over everything else

Customers are always the first priority of hotel restaurant managers. They are always focused on improving customer experience and the quality of food. As hotel restaurant managers supervise the hotel’s main restaurant, they can set new guidelines and instructions, mainly to improve the processes.

2. Job role

Although restaurant managers supervise the work in a hotel’s restaurant, they have several tasks to perform. One common and important task of a hotel restaurant manager is to complete paperwork, including work hours, taxes, and wages.

3. Working with the chefs

Restaurant managers can assign menu prices by working with the chef. By building a good rapport with the chefs, managers can analyze the overhead costs of the recipe ingredients and labour. Restaurant managers may even change menu price from time to time.

4. Opportunity to travel

Managers who work for chain hotels’ restaurants often get the opportunity to travel to different locations.

5. Great perks

Hotel restaurant managers enjoy several perks, including reduced rates on hotels when they are on vacation or free on-site expenses.

6. Relationship with staff

Efficient and successful restaurant managers always build a healthy relationship with the staff. Such managers are able to create a positive and an enjoyable work environment which, in turn, reflects on the quality of the service and success of the restaurant.

7. Team leader skills

Restaurant managers are much of a team leader, responsible for the smooth operation of the restaurant. Hotel restaurant managers need to motivate the staff to make them productive.

8. Growth and success

Passionate and hard-working restaurant managers can grow by leaps and bounds throughout their career.

Achieve success in the hospitality industry with IIHM

Do you wish to be another success story in the hospitality industry? IIHM, one of the best colleges for hotel management in India, can make your dream come true!

We at IIHM provide consistent guidance to help our students embark on the hospitality career and be successful. Apart from providing placements at top hotels, we also give our students the opportunity of an international internship. Learn more at http://iihm.ac.in.

AN AFTER TASTE THEY TREASURE FOR LIFE

"I am Hovaz and I come from Iran. I wanted to study in IIHM Hotel School in India and therefore I came to Kolkata. IIHM is renowned as an institute that prepares students to succeed in International Hotels, and that is what I look forward to. I am in the 2013 -2016 batch and now I am studying in the Final Year Thanks to IIHM."

HOVAZ DILANCHIAN – Cook
Omni Amelia Island Plantation Resort , United States

"With a brilliant academic success behind herself, She graduated with a gold medal from IIHM. But, She had shown more entrepreneurial skills throughout the tenure of her education in IIHM than in other areas of engagements. Immediately after her education she started her own restaurant by the name The Wise Owl which has already become famous in the locality."

SIDDHIKA GHOSH – Managing Partner & Owner
The Wise Owl Steakhouse , Kolkata

"I graduated in Hospitality Management from IIHM in the year 1999. That I studied at IIHM was my advantage. After graduation I joined the kitchen. But my fundamentals were very strong and quickly rose through the ranks and today I am the Executive Sous Chef in International The Lalit, Delhi."

PRADIPTA SINHA – Executive Sous Chef
International The Lalit, Delhi

"With the help of IIHM I Graduated in hospility management and came to USA on Internship. After completing my Internship, I completed my masters in hospility management from Columbia University. I want to thank my teachers at IIHM and my colleagues who helped me to nurture my dreams in my college."

Dayapal – Food & Beverage Manager
Park Hyatt, Washington DC

"The three years that I spent at IIHM were a big transitional stage in my life. It helped me prepare myself to work with great confidence. The assignments with challenging"

AMIT DASH – Executive Chef
The Sheraton , Hyderabad

"I could not have felt more at home in a place so different from Armenia. I love every moment I spend at the IIHM Hotel School whether it is cooking up an Indian meal in the kitchen or supervising over a Food and Beverage Festival in one of the city’s favourite event management venue. There are always new skills to develop, people to meet and experiences to encounter that will help me to succeed in my future. I am also the Captain of IIHM Rugby Team. "

SEVAK
IIHM , Kolkata

"Life certainly does surprise you with its unexpected turns. I never knew that three years of long journey with IIHM would lead me to the dream hotels of many, Marriott. I cannot thank IIHM enough, along with everyone for their consistent support. And I certainly hope to continue making my IIHM proud."

SOHEE LIM
Marriott

"I am Hovaz and I come from Iran. I wanted to study in IIHM Hotel School in India and therefore I came to Kolkata. IIHM is renowned as an institute that prepares students to succeed in International Hotels, and that is what I look forward to. I am in the 2013 -2016 batch and now I am studying in the Final Year Thanks to IIHM."

HOVAZ DILANCHIAN – Cook
Omni Amelia Island Plantation Resort , United States

"Like IIHM says that the difference between Extra Ordinary and Ordinary is just an EXTRA, it is so true when you finish your college and get out into the real world. The IIHMites always"

DEEPIKA – Housekeeping Executive
Westin, Chennai
AN AFTER TASTE THEY TREASURE FOR LIFE