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15 Techniques to Master for Success in Hospitality Management

hotel management course and fees

The hospitality industry rewards passionate and creative people. If you are pursuing your career in the hospitality industry, then your success counts on more than determination.

Here are 15 (secret) techniques to master for success in hospitality management:

When studying hotel management:

1. Guest satisfaction

Keeping the guests happy and satisfied is the bread and butter of any hotel. As a hotel management student, you have to learn the skills to deal with guests including politeness, care, and attention to details.

2. Be open to internships

It is through internships that you get the opportunity to get a hands-on experience.

3. Participation in culinary events

Participating in culinary events/competition helps you gain real-life experiences and people skills.

4. Building good rapport with teachers/mentors

Your college years are the best time to learn as much as you can. Get close with your mentors to learn the real skills from them.

When you start working (after getting placed):

5. Remember guest names

Guests feel truly welcomed and appreciated when you call them by their names.

6. Body language matters

Correct body language cues such as eye contact and smile are important for a positive interaction with the guests.

7. Gratitude serves best

Expressing gratitude to guests by thanking them make them feel appreciated and valued.

8. Smile when on the telephone

All successful hotel managers have a common trait, they smile when talking to guests over the phone.

9. Strong greetings

There’s no better way to make guests feel welcomed than to greet them with lines such as, “Hello, how was your day?”

10. Pet service

Guests appreciate it when their pets are taken care of during their stay in the hotel.

11. Recreational games for kids

Often, kids get bored during their stay with their parents at the hotel. Successful hotel managers include recreational games and activities for kids to keep them entertained.

12. Offer surprises to regular guests occasionally

Regular guests love when they are offered free upgrades to suite-style rooms.

13. Record guests’ preferences

Recording guests’ preferences help in tailoring services such as favourite food items, and room and amenity choices.

14. Celebrate special occasions

Celebrate special occasions such as birthdays and wedding anniversaries of guests.

15. Keep elevator floor clean

Cleanliness in elevator floors is an important concern. Make sure you train the staff to clean them occasionally.

Pursue a rewarding career in hospitality management by joining IIHM

The world of hospitality management welcomes you with wonderful career prospects! Join IIHM and pursue a hotel management course to be part of the rewarding and growing industry. Learn more about our hotel management course and fees at http://iihm.ac.in/admission-procedure/.

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AN AFTER TASTE THEY TREASURE FOR LIFE

"I am currently working at Novotel, Ahmedabad formerly workeday The Park Hyatt, Hyderabad. I've also worked at Zee Cine Awards. In the industry I am glad, I learned from the best IIHM. It taught me all disciplines, all the values and what hospitality is all about. Whatever I doing and will be doing always be related to IIHM & all the faculties."

Rahul Mehta – Sales and Marketing
Novotel , Ahmedabad

"I love my entire career to IIHM. IIHM inculcated Discipline,Relationship building & Team Management Skill. Without 3 assets of the service industry I would not be where I am without IIHM. Thank you IIHM."

Santanu Ghosh – Sr. Director
JLL

"IIHM made me realize my passion for cooking. Thank to all faculty members for lighting up the desire in me. IIHM enable me to secure a job in Australia which helped boost my career."

Bernard Lee – Sous Chef
QT Hotels & Resorts, Canberra, Australia

"I could not have been more fortunate and IIHM is always going to be a very very important part of my life and it is all thanks to them that I am here."

Somya Mishra – Event Co-ordinator
JW Marriott Hotel Kolkata

"Post my pass out I joined Oberoi and I moved to Marriot. Over here I am working as a Housekeeping Executive and as far IIHM concerned its the college where from the very first day the faculty, the director they make sure that you are groomed in such a way that you are ready by competition of 3 years, you are ready to work with hotels "

Mr. Sumanta – (Housekeeping Executive)
JW Marriott Hotel Kolkata

"Started my career with Raheja Group of Hotels, worked 10 years in the Taj group of hotels, now working in Fort Jadhavgargh. IIHM is a very good college whatever I am today to become something. To become something you need to have a base what I have got from my college. What I have learnt at IIHM is helping me today."

Biswajit Biswas – (General Manager)
Fort Jadhavgargh

"IIHM has been a wondrous platform for me for achieve my goals. Along with the constant support of my faculty. Wishing IIHM all the success."

ASHITA SARAF
Marriot Marquis Miami, USA

"I was a student of IIHM in 2011-2014 Batch & specialized in F&B Service. It is a glorious brand I'd say because it is recognised globally and everyone knows what IIHM stands for, its fun and its learning mashed up together. I wish the faculties,the alumnies & the students of IIHM a beautiful & glorious success. "

CHIRAG PRAKASH ARORA – Learning Officer
Hyatt Regency , Kolkata

"Forever thankful to IIHM for what I am today. I would love to take this opportunity to thank the entire team of IIHM for the grand success and the mark that they made last 26 years."

ESHA GHOSH – Associate Director (Event Sales)
Hyatt Regency , Kolkata

"I am Hovaz and I come from Iran. I wanted to study in IIHM Hotel School in India and therefore I came to Kolkata. IIHM is renowned as an institute that prepares students to succeed in International Hotels, and that is what I look forward to. I am in the 2013 -2016 batch and now I am studying in the Final Year Thanks to IIHM."

HOVAZ DILANCHIAN – Cook
Omni Amelia Island Plantation Resort , United States

"With a brilliant academic success behind herself, She graduated with a gold medal from IIHM. But, She had shown more entrepreneurial skills throughout the tenure of her education in IIHM than in other areas of engagements. Immediately after her education she started her own restaurant by the name The Wise Owl which has already become famous in the locality."

SIDDHIKA GHOSH – Managing Partner & Owner
The Wise Owl Steakhouse , Kolkata

"I graduated in Hospitality Management from IIHM in the year 1999. That I studied at IIHM was my advantage. After graduation I joined the kitchen. But my fundamentals were very strong and quickly rose through the ranks and today I am the Executive Sous Chef in International The Lalit, Delhi."

PRADIPTA SINHA – Executive Sous Chef
International The Lalit, Delhi

"With the help of IIHM I Graduated in hospility management and came to USA on Internship. After completing my Internship, I completed my masters in hospility management from Columbia University. I want to thank my teachers at IIHM and my colleagues who helped me to nurture my dreams in my college."

Dayapal – Food & Beverage Manager
Park Hyatt, Washington DC

"The three years that I spent at IIHM were a big transitional stage in my life. It helped me prepare myself to work with great confidence. The assignments with challenging"

AMIT DASH – Executive Chef
The Sheraton , Hyderabad

"I could not have felt more at home in a place so different from Armenia. I love every moment I spend at the IIHM Hotel School whether it is cooking up an Indian meal in the kitchen or supervising over a Food and Beverage Festival in one of the city’s favourite event management venue. There are always new skills to develop, people to meet and experiences to encounter that will help me to succeed in my future. I am also the Captain of IIHM Rugby Team. "

SEVAK
IIHM , Kolkata

"Life certainly does surprise you with its unexpected turns. I never knew that three years of long journey with IIHM would lead me to the dream hotels of many, Marriott. I cannot thank IIHM enough, along with everyone for their consistent support. And I certainly hope to continue making my IIHM proud."

SOHEE LIM
Marriott

"I am Hovaz and I come from Iran. I wanted to study in IIHM Hotel School in India and therefore I came to Kolkata. IIHM is renowned as an institute that prepares students to succeed in International Hotels, and that is what I look forward to. I am in the 2013 -2016 batch and now I am studying in the Final Year Thanks to IIHM."

HOVAZ DILANCHIAN – Cook
Omni Amelia Island Plantation Resort , United States

"Like IIHM says that the difference between Extra Ordinary and Ordinary is just an EXTRA, it is so true when you finish your college and get out into the real world. The IIHMites always"

DEEPIKA – Housekeeping Executive
Westin, Chennai
AN AFTER TASTE THEY TREASURE FOR LIFE